Inertial Music – Shipping Policy

At Inertial Music we ship worldwide using tracked and reliable courier services such as UPS, FedEx, DHL, DPD, BRT, GLS, Poste Italiane (registered), or equivalent.
Our priority is to ensure that every order arrives safely, quickly and in the best possible condition.

Processing Times

  • Orders are usually processed and shipped within 1–2 business days.

  • Pre-order items will be shipped on or shortly before the announced release date.

  • Orders that include both in-stock and pre-order items may be shipped together or separately depending on availability.

Shipping Methods

We ship exclusively with tracked services.
Tracking information is provided via email as soon as the parcel is dispatched.

Depending on the destination, shipments may be handled by:

  • UPS

  • FedEx

  • DHL

  • DPD

  • GLS

  • BRT

  • Poste Italiane / International Registered

  • Other equivalent courier partners

Transit times vary depending on the country and courier.

Shipping Costs

Shipping rates are calculated automatically at checkout based on:

  • destination country

  • weight and size of the items

  • chosen courier service

We aim to offer the most reliable and affordable options available for each region.

International Shipping & Customs

For orders shipped outside the European Union:

  • Customs duties, import taxes or handling fees (if applicable) are the responsibility of the customer.

  • We cannot undervalue parcels or mark them as “gifts”, as this is illegal.

Packaging

We take special care with packaging, using:

  • reinforced mailers

  • corner/edge protection

  • bubble wrap

  • vinyl stabilisers when necessary

Our goal is to minimise risks during transit.

Shipping Damage – Important Procedure

If a package appears damaged on delivery (crushed edges, tears, moisture, open tape, etc.), customers must:

  1. Accept the parcel with the note “Accepted with reservation” (or “Accepted with reservations”).

  2. The courier is legally required to allow this note upon request.

  3. Take clear photos of the box, shipping label, and damaged item.

  4. Notify us within 48 hours so we can open a claim with the courier.

Failure to add the “reservation” note may limit our ability to replace or refund the damaged item.

Lost or Missing Parcels

If a parcel is lost or does not move for an unusually long time, please contact us at [your email].
We will open an investigation with the courier and keep you updated throughout the process.

Incorrect Address

Customers are responsible for providing a correct and complete delivery address.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

Contact

For any questions regarding shipping, tracking, or special requests, you can reach us at:
shop@inertial-music.com

Inertial Music – Return & Refund Policy

At Inertial Music we ship exclusively with tracked services (UPS, FedEx, DHL, DPD, BRT, GLS or equivalent), to ensure safe and reliable delivery.

Right of Withdrawal (14 Days)

In accordance with EU consumer regulations, customers have the right to return an item within 14 days of delivery.
To start a return request, you must contact us first at [your email].

Return Conditions

Returns are accepted only if all of the following conditions are met:

  • The item is unused, in the same condition in which it was received.

  • Vinyl records, CDs, or any sealed media must be returned with the original seal/shrink-wrap intact.

  • Original packaging (including inner/outer sleeves, inserts, accessories) must be included when applicable.

  • The return must be authorised by us before being shipped back.

Items Not Eligible for Return

The following items cannot be returned:

  • Vinyl, CD, DVD or other sealed products with opened or broken seals

  • Custom-made, personalised or limited special editions produced on request

  • Pre-order items once they have been shipped

  • Digital downloads or intangible content

  • Items damaged due to mishandling after delivery

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless:

  • the product is defective, or

  • the wrong item was delivered.

In these cases, we cover the return cost or provide a replacement label.

Shipping Damage – Important Procedure

If a package appears damaged upon delivery (crushed box, tears, holes, water damage, open tape, etc.), customers must:

  1. Accept the parcel with the note “Accepted with reservation” on the courier’s device or delivery slip
    (also valid as: “Accepted with reservations”, “Accettato con riserva”).

  2. The courier is legally required to allow this note upon request.

  3. Take clear photos of:

    • the external box (all sides)

    • the shipping label

    • the damaged item

Customers must notify us of shipping damage within 48 hours of delivery.
This step is necessary to open a damage claim with the courier.
Failure to add the “reservation” note may result in the courier rejecting the claim, limiting our ability to replace or refund the item.

Defective or Wrong Items

If an item is defective or not as described, we offer:

  • a free replacement, or

  • a full refund.

Photo evidence is required.

Refunds

Once the returned item is received and inspected, we will issue a refund within 5–7 business days using the original payment method.